Frequently Asked Questions
Placing Your First Order
Placing an order is easy. There's no need to create an account first.
First you will need to browse or search for the items you would like to order. Keyword search boxes are located on nearly every page of our store. You will also find links to browse lists and more detailed product-specific searches in the top navigation bar of each store. When you find an item that interests you, click the title or name of the item to see its detail page. Here you will find more information about the item.
Adding Items to Your Shopping Cart
If you want to order an item, click the "Order" button on the right side of the detail page. Use the cart's top navigation bar or the "Continue shopping" button to keep searching or browsing until your cart contains all of the items you want to order. You can access the contents of your Shopping Cart at any time by clicking the "view/modify cart" icon.
Proceed to Checkout
Take a moment to review all of the items you've placed in your Shopping Cart. When you're ready to place an order for everything in your Shopping Cart, click the "Checkout" button. You will be taken to the first page of the order form.
Enter a Shipping Address
Tell us where you would like to ship your order.
Select a Shipping Method
Consider how quickly you would like to receive your order, and choose a shipping method. All items that we carry are in stock unless marked out of stock. The number of days you select is the time it will take to receive your product. Please note this does not include weekends or holidays.
Enter Your Billing Address
Enter the address that you receive your monthly credit card statements.
Enter Your Email address
Without a valid Email address your order cannot be processed. We do not sell or give out Email addresses nor will we send you any unsolicited email. We request your Email address in order to contact you in the event we have any questions regarding your order and to Email you confirmation that your product has shipped along with a tracking number and an exact date of expected arrival.
Enter Credit card Information
We accept all major credit cards. Be sure Credit card Type (IE American Express) matches the number you are using.
Review and Place Your Order
Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, click the Place Your Order button to submit your order. Once you place your order, we will send you a confirmation e-mail message. We will send you another e-mail message at the time of shipment.
Tracking Your Order
Be sure to write down your order # as it is the easiest way for us to locate your order should you have any questions. You will automatically be emailed a tracking number and the carrier that will be shipping your product. You can track your order online by entering your order number and Email Address.