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    Shipping and Return Policy


    Most orders are shipped from Alpine-Commerce.com within 1 business days of receiving your order. For shipping purposes our business days are Monday through Friday. Packages are not picked up from us or delivered to you on Saturday or Sunday. Ground shipments generally take only 2-5 business days in transit. Northeastern US orders should expect 1-2 days in transit time. Eastern US orders should expect 2-3 days in transit time. Midwestern US orders should expect 3-4 days in transit time.West coast orders can expect 4-5 days in transit time. All orders are shipped via UPS. When your product is shipped you will automatically receive a UPS tracking number via email.

     **Return policy: Please read carefully and completely**

    * All items that we sell may be returned if unopened and in original packaging condition within 14 days from the receipt of your order. You will be refunded for the cost of the product/s only and not the cost of any shipping and handling charges to and from Alpine-Commerce.com. Return Policy for orders placed during the months of November and December is extended to 7 days after December 25.  

     

    How To Return A Product? In order to return a product, make sure that it has not been opened. Opened products will not be accepted. If you wish to return a product because it is defective you must call us to get a special authorization and we will replace the product at no additional charge to you. Ship the product via UPS or Fedex or DHL. Using the post office to return your product will cause significant delays. Returned products should be sent to: Alpine-Commerce.com Returns, 2719 Coney Island Ave Brooklyn NY 11235.

     

    Defective Product Return Policy If you wish to return a product within 14 days of receipt because it is defective call or email us to receive return instructions. We will instruct you to either send the product back to us or give you contact information of the manufacturer of the product you purchased.